![]() While this is helpful context to have, this article focuses exclusively on the affinity diagram and how it can help your team. The Process Decision Program Chart (PDPC). ![]() Affinity diagrams are sometimes called the K-J method after Kawakita.Īffinity diagramming is one of the Seven Management and Planning Tools used in Japan and worldwide to help organizations make better decisions. Who invented affinity diagrams?Īffinity mapping was invented in the 1960s by Japanese anthropologist Jiro Kawakita. But for now, this is the barebones structure you need to understand. Don’t worry - we’ll get to that a little later. Keep in mind that this is a very simple example, and many affinity diagrams go a step further to sort ideas based on hierarchy. They help teams improve their processes, create new and innovative solutions, reach a group consensus, and mediate any professional conflict. It makes it easy to break down complex information, allowing everyone to understand the different elements of your key concept.Īlthough affinity diagrams are typically used as part of the brainstorming process, they can also be used in other areas. The diagram structure itself is pretty simple. You’ll cluster similar ideas together and create a visual representation of the steps you can take to improve your customer experience. All ideas relating to improving the customer experience will fall under this heading in the diagram. You’ll sort ideas into different groups or categories based on their relationships to one another.įor example, let’s say your core concept is to improve customer experience. An affinity diagram (sometimes known as an affinity map or affinity chart) is a visual tool that helps you organize information from a brainstorming session.
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